Can I submit purchase orders via email?
We appreciate that the business processes of some of our customers do not allow purchasing agents to enter purchase orders online. We also appreciate that some buyers are simply uncomfortable placing orders online. We welcome all orders at T-shack.com, online and offline, and we have a skilled eCommerce support team waiting to assist you. If you'd like to submit your purchase orders via email, please attach a PDF copy of your order. Also feel free to call us at (PHONE NUMBER). One of our customer service agents will help you. NOTE: If you submit orders via email or otherwise ask our customer service staff to enter an order for you, there will be a delay before your order is entered and the inventory secured. This introduces the risk that another buyer may purchase your parts before your order is entered. Self-entering orders online at T-shack.com is the only way to instantly secure the parts you need. So, if your need is urgent and the parts are in short supply, we especially urge you to place your order online, even if it takes an exception process to do so.
How do I place an order with T-shack.com?
Start by selecting the parts you want to buy, and then navigate to checkout. If you're purchasing with a credit card, enter your billing, shipping, and credit card information when prompted. If you intend to pay by wire transfer, please follow the instructions online. Finally, if you submit orders via EDI, or if you plan to send an email to(SITE)with a purchase order attached, please follow the protocol specified by your procurement department leadership. If you have any questions or experience any problems, please call one of our customer service representatives for assistance at: (PHONE NUMBER).
How is shipping arranged?
Customers can choose industry-leading freight companies, including FedEx, UPS, and DHL, at check-out. You will be given the option to select pre-paid freight arranged by t-Shack.com or to input your corporate freight account numbers. All relevant shipping and tracking information, including airway bill numbers, is provided automatically upon shipment of each purchase.
Can I cancel or make changes to my order?
If you place an order online, we may need to know your name, email address, mailing address, credit card number, and the credit card's expiration date. We may also ask you for certain credit history and tax information. This allows us to process and fulfill your orders and keep you up-to-date on the status of your order.
Whom do I contact to discuss problems or get support?
Our Customer Service Representatives are happy to help you place an order, and to help remedy any problems or answer any questions that may arise in connection with your order. You can contact our support team via live online.